Shipping policy
📦 Shipping Policy
At OnlyPaws, we work hard to get your orders delivered safely and on time. Please review the details below before placing your order.
📍 Where We Ship
• We currently ship within the United States only
• Local drop-offs available for select zip codes (see below)
🚗 Local Drop-Offs
• Available for zip code 33304, specifically at The District at Flagler Village
• Delivered within 2–3 hours of purchase
• Real-time tracking sent via text or email
⏱️ Processing Time
• All orders ship within 5–7 business days after payment is confirmed
• Carriers used: UPS or FedEx only
• ⚠️ Processing time may be longer during sales or peak seasons
📦 Free Shipping on Orders $40+
Orders over $40 qualify for free shipping across the U.S.
🌺 Hawaii Orders
• Shipped with USPS Ground Advantage for reliable, cost-effective service
• We do not use any other carriers for Hawaii orders
• Delivery may take longer than the estimated timeframe due to transit distance or carrier delays. If your order does not arrive by the estimated delivery date, please allow a few extra days before contacting us, as delays may occur during transit
⏳ Delivery Times
• Estimated delivery times will be shown at checkout
• Delivery time does not include processing time
📲 Tracking Your Order
• A tracking link will be sent by email once your order has shipped
• We are not responsible for delays caused by shipping carriers
🚫 Shipping Restrictions
• We do not ship to P.O. Boxes, APO/FPO addresses, or internationally
❌ Order Changes or Cancellations
• Once an order is placed, we are unable to make changes or cancel it
• Please double-check your shipping address and order details before checking out
📧 Questions?
Need help with your order? Email our support team anytime—we’re happy to help.
📌 Policy Updates
OnlyPaws reserves the right to update this shipping policy at any time, with or without notice.